There's a surge in complaints about passengers boarding reserved coaches with general tickets, received through the RailMadad system. This issue is particularly prominent on trains like the Netravati Express, Parasuram, and Chennai-Mangalore Mail. Passengers are complaining about others occupying their reserved seats, using the restrooms, and disrupting their journey. ...
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One train alone received 25 complaints through RailMadad on a single day, with most complaints coming from passengers on the Netravati Express. The RailMadad complaints are taken seriously and officials face consequences if they don't resolve them effectively. To manage the overcrowding, officials are moving passengers from reserved coaches to general compartments, sometimes even transferring passengers to the next train, leading to arguments between passengers and officials. The problem is most acute on weekends, and officials are being deployed during the day to handle the situation. Passengers believe that the only solution is to introduce more trains to ease the overcrowding.